Thinking that this was no longer a large issue, I nonchalantly removed the DST software config from ~1300 users last week. About a few hours later I get some inquiries from the regional offices to the effect of:
"We had some people call about receiving a 'Permission's restrictions need to be updated, do you want to restart your device now or later' prompt on their handheld. They accepted it and the device restarted, but I had never seen this before, what is it?"
This is the "Oh s***" moment, when you realize that something seemingly innocuous had directly impacted each and every user you modified in bulk.
You could say this was pretty minor, their functionality was fine and all they needed to do was restart the device, but that type of stuff doesn't fly in our environment. Everything that directly impacts the user requires a change control approval process.
Time to move the function "unapply software configuration" from daily administrative task to change-controlled lockdown!
Apparently this happens when you initially followed RIM's recommendation and created a specific software policy for DST which allowed external communications. Removing this software policy reverts it back to some default policy which requires a restart, hence the user prompt.
Oh well, live and learn. (...and share the pain!)
Wednesday, June 20, 2007
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