Wednesday, August 15, 2007

BlackBerry Service Books - BES only

Here is a comprehensive list of the BES related service books available on a BlackBerry device:

Desktop [CMIME]: Send/Receive Email and Wireless Reconciliation
Desktop [SYNC]: Wireless Address Book
Desktop [CICAL]: Wireless Calendar
Desktop [ALP]: Address Lookup
Desktop [IPPP]: MDS Info for web browsing
Desktop [BrowserConfig]: MDS Info for web browser
Desktop [OTASL]: Over the Air Software Loading (4.2 device OS or later)
Provisioning [Provisioning]: Enterprise Activation


Note:

If you got something broke, then you may be able to quickly resolve it by deleting / undeleting a service book from the Blackberry device itself. This process regenerates / reconnects with the BES server in a magical way, requiring no server side intervention. Here are two common issues you can maybe resolve this way:

Wireless reconciliation such as read/unread marks, deletions not working, even though it says enabled from both server and device: Kill and Resurrect the Desktop [CMIME]

Address Book is not syncing, even though it says it is enabled from both server and device: Kill and Resurrect the Desktop [SYNC]

1 comment:

Anonymous said...

[quote]Wireless reconciliation such as read/unread marks, deletions not working, even though it says enabled from both server and device: Kill and Resurrect the Desktop [CMIME][/quote]

On a MS Exchange 2003+BES 4.1.2-4 I've not been too successful with this process. However, if I delete the service books, then in Options> Security Settings> General> and scroll All the way down to highlight the listing under "***Services***" and click menu key and select "Regenerate Encryption Key" this seems to be more successful. I do try your method here first though ;). If both fail then I resend SB from the BES.

Great post STILL!.