If you have 4.1 SP4 and a device with OS 4.2.2 or greater, here is how to remove the IT policy and set the device to a true factory default state:
1) Create a new IT policy (or modify an existing policy) and set the Remote Wipe Reset to Factory Defaults setting in the Security Policy group to True
2) Assign this IT policy to a particular user account
3) Send the command "Erase Data and Disable Handheld"
4) Verify receipt of command by device under "IT Policy Status"
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