Ok here I am again after a long bout of laziness. Anyway I am working on deploying a piece of software to all our devices and am running into fun issues. Here is one of them:
8330 Curves on Verizon running 4.2 or 4.3 OS, for some reason, do not publish their hardware details to the BES. In fact they don't even publish it if you are connected over USB to the device via BlackBerry Manager. The Hardware ID is just 0x00000000.
This is a problem because when you push software it checks the device model against the device.xml file in the AppLoader directory above the actual software package. If it doesn't find it then you get an error in the POLC log about HHCM_DEVICE_NOT_SUPPORTED and to Update your device.xml.
The issue of course is not the device.xml, but that the Hardware ID is not there for this device.
I found that upgrading from 4.2 or 4.3 OS to 4.5 will publish all the gory hardware details and software pushes will work again.
I wonder if it is stupid Verizon wanting to hide the hardware from everyone but themselves (like they do with GPS) or just an bug in their version of OS 4.2 / 4.3. Either way seems it is resolved in 4.5.
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