Another issue I discovered is the following:
1. I audit all of our devices to ensure the memory is above 3MB before pushing the software, to avoid causing their devices to delete all their mail. How to do this is another post in itself!
2. We send these users emails on how to clean up the device.
3. I got some emails back saying they had plenty of memory free already!
4. I checked and found that the Device information had not been updated in 6 months or more! I was working with old data for some users!
Here is my theory:
Once you get to a very small amount of memory on the BB, the Handheld Agent will stop reporting back to the server it's details on a daily basis. Fortunately there was an easy fix for most of these guys, and that is to set "Automatic BlackBerry Device Management Enabled" to FALSE, wait a few minutes, then set it back to true. What this does is delete all the device information for that user from the SQL database, then when you turn it back on it refreshes it directly from the device. If there is enough memory available you will get new info. If memory is still low you will not get any info back.
Interesting side note: The refreshed device information will only reflect when the Handheld Agent last collected the data, not the "right now" state. So if you get todays info it may be from 5 or 7AM, not from 11AM when you changed the settings.
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